• We Ship Worldwide with warranty & Phytosanitary Certificate from Yogyakarta, Indonesia.
• Kindly check your order status via email or whatsapp
• First in First out system is applied in our order system
• In every purchase; Nusaplant will provide phytosanitary and invoice
• Nusaplant responsible for inspection in Indonesia, after the package is sent, all inspections in the destination country are the responsibility of the buyer
• The buyer is required to provide shipping instructions to comply with the regulations of the destination country, If the buyer does not, Nusaplant will follow the standard procedure and the buyer has no right to sue if any problem occurs. Any issue will be solved through discussion.
• Cancelation is not allowed after 24 hours post order, we don't accept returns or plant exchanges.
• No refunds policy unless there are other conditions agreed upon
• Damage may occur due to shipping such as folded leaves, dried leaves corners, to the plant may occur, therefore please expect for it, once it's arrived safely, please follow the procedure to successfully recover your plant.
• If the delivered plants are damaged or rotten, a 70% max replacement will be carried out and the shipping costs will be borne by the buyer. Please take a look Warranty policy page for the damaged plant policy.
• If the buyer fails to provide the necessary paperwork for import and customs in the destination country holding the package, Nusaplant is not responsible and the warranty is void.
• If Nusaplant fails to provide the necessary paperwork for export and customs in Indonesia holds the package, Nusaplant will be responsible and warranty available.
• All forms of taxes and inspection fees in the destination country are the responsibility of the buyer
• Indonesia Shipping Policy requires phytosanitary certificate from the Quarantine service by the Ministry of Agriculture for every plant export to ensure all shipped plants are free of pests & diseases.