We prefer to ship seedlings. The mature plants photo are representatives.
Water
Water well on dry/summer every 5 days, please wait until top 3inches soil are dry. Once the watering habit are established for maximum grows, this plant can thrive for very long time. Wait for longer gap between watering in winter as most of the wild specimen has it's habit on defending its life by dormancy. Make sure your plant medium get fairly dry.
Permission
Right after you submit the order & contact information, we immediately issue an export permit to the Ministry of Agriculture. This export permit is a compulsory document for phytosanitary requirements. This process usually take 2-3 weeks.
Hygiene assurance
We make sure your plant is free from pest & disease through a laboratory observation and issue the phytosanitary certificate after the inspection.
Phytosanitary document is a compulsory document for all overseas live biota shipping to ensure its hygiene. This process could take up to 7 days.
Shipping
We ship your plant along with the necessary documents with the help of the logistic service.
This process timeline is vary depends on the designated country.
Arrival
Once your plants arrive, please make sure to take care of a just-arrived plant.
Also if you need extra help, we will gladly help you!
Shipping to the USA
Shipping over 12 pcs of plants to the USA required an import permit. If your plant order is above 12 pcs. Please submit your import permit to our email
For more information for Import Permit details please go to this site:
https://www.aphis.usda.gov/aphis/ourfocus/importexport
ETA: 6 - 10 days
Shipping to Canada
The buyer is required to provide an import permit for shipping to Canada. Please submit your import permit to our email
ETA: 6 - 14 days
Shipping to the UK (and some European countries)
The buyer is required to provide a PEACH document (Procedure for Electronic Application for Certificates) from the UK government. For more information please go to this site:
https://www.gov.uk/guidance/using-the-peach-system-to-import-plants-and-fresh-produce
ETA: 6 - 14 days
Shipping to Europe
Many countries in Europe have different regulations, kindly take a look at your local authority for plant import information.
ETA: 6 - 14 days
Shipping to Singapore
Shipping over 3 pcs required as an import permit. Please submit your import permit to our email
For more information for Import Permit details please go to this site:
ETA: <7 days
Shipping to Philippine
Shipping over 3 pcs required as an import permit. Please submit your import permit to our email
For more information for Import Permit details please go to this site:
https://www.pntr.gov.ph/fresh-or-dried-in-other-form/
ETA: <10 days
Shipping to Thailand
ETA: <5 days. At a good rate, it can arrive in 1 day.
For other countries
please check the customs or ministry of Agriculture policy in your country. Nusaplant will assist you with this particular process
*ETA (estimated time of arrival) of the plant shipping is the estimated time required for the shipping vendors after we sent it
For custom clearance
Some regions require taxes to be paid by the buyer for customs clearance, the amount depends on the destination country. Customs will retain the plants if it is not fulfilled, please check & fulfill the request from the custom in your country, which is usually sent by email
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, please provide a clear photo or video as proof of the damaged plant with the phytosanitary or proof of purchase.
You can always contact us for any return question at tiwi@nusaplant.com or whatsapp +62 857-7711-1777
You will be given 2 options for your damaged plant:
Refunds are only available for plants that have been completely damaged. (leaves, stems, and roots). Leaves only damaged plants will not be refunded. The buyer is prohibited from reporting complaints to any media. The warranty is void if the buyer does a negative campaign.
Leaves damage is common for the plant to be 'tortured' due to shipping across nations, however, worries not, with the right treatment, your plant will recover before you know it. You can follow our standard procedures here to help your plant to recover, please contact us for the plant care guide from our horticulturist.
Warranty void if the package retains by the custom by more than 3 (three) days.
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