- Shipping Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat on whatsapp with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
In general, we separate the waiting period process into two phases: Phase 1 Export Permit Submission to Ministry of Agriculture in Indonesia & Phytosanitary process. This 1st phase usually takes 2-3 weeks Phase 2 The delivery process of the expedition duration depends on the designated country, please regularly check your email, as sometimes it is delayed by the customs in your country. Please take a look at the estimated time of arrival for some countries.
Each country has different regulations, and even in the US, the regulation is different for each state. Please take note that all forms of taxes and inspection fees in the destination country are the responsibility of the buyer.
We use DHL express.
Yes, we do, the countries are listed in the shipping regulations. The countries that are not listed are of course welcome to ask and request the shipping, as long as the customers are aware of the regulations and the requirements around the area.
The import permit regulations are different for each country. Please refer to your country policy.
You will get your waybill number via email or whatsapp once we have shipped the plant.