We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, please provide a clear photo or video as proof of the damaged plant with the phytosanitary or proof of purchase.

You can always contact us for any return question at budi@nusaplant.com or whatsapp +62 857-7711-1777

You will be given 2 options for your damaged plant:

• Partial Refund, up to 70% from the initial price, depending on the damages
• Reship, we will resend the plants one time only to the customers. Shipping costs are borne by the buyer, due to damage in shipping being part of the risk of buying live plants.

Refunds are only available for plants that have been completely damaged. (leaves, stems, and roots). Leaves only damaged plants will not be refunded. The buyer is prohibited from reporting complaints to any media. The warranty is void if the buyer does a negative campaign.

Leaves damage is common for the plant to be 'tortured' due to shipping across nations, however, worries not, with the right treatment, your plant will recover before you know it. You can follow our standard procedures here to help your plant to recover, please contact us for the plant care guide from our horticulturist.

Warranty void if the package retains by the custom by more than 3 (three) days.